FENSA vs CERTASS, explained
FENSA and CERTASS are the two government-authorised Competent Person Schemes for window and door replacement in England and Wales. An installer registered with either can self-certify that new windows meet Building Regulations Part L (energy efficiency) without a separate council inspection, and you'll get a certificate proving it — needed if you sell the property.
Toughened, laminated and obscure glass
Toughened (safety) glass is required by Building Regulations in doors and low-level windows. Laminated glass adds security and noise reduction. Obscure (patterned) glass is used where privacy matters, like bathroom windows, without losing light — worth specifying which you need per opening rather than assuming standard clear glass throughout.
Common window and door jobs
Window specialists handle full window replacement, double glazing unit repairs (a fogged unit usually means a failed seal, not the whole frame), door replacement, conservatories, and draught-proofing. Composite and bifold doors are increasingly common alongside standard uPVC window replacement.
Bifold vs sliding patio doors
Bifold doors fold back concertina-style for a fully open aperture, good for maximising opening width. Sliding doors have a smaller usable opening (roughly half the total width) but a slimmer profile and often lower cost. The right choice usually depends on how the opening will actually be used, not just the look.
Background checks and identity verification
Before booking, check an installer's registration number directly on the FENSA or CERTASS website, not just take their word for it — window and door sales has historically had more than its share of doorstep sales pressure, so independent verification is worth the two minutes it takes.
What a good window quote should include
A proper quote should state frame material and colour, glazing spec, whether old windows/frames are removed and disposed of, the FENSA/CERTASS certificate, and the guarantee length on both frames and glazing units, which can differ.
Signs your windows need replacing
Condensation between the panes (not on the inside surface) means the sealed unit has failed and lost its insulating gas fill. Difficulty opening or closing, visible frame rot in timber windows, and draughts around a closed window are the other common signs it's time to replace rather than repair.
Emergency glazing and boarding up
For a broken window (break-in, accident, storm damage), boarding up is usually a same-day emergency service separate from full replacement, which follows the normal survey-to-fitting timeline. Ask specifically about emergency call-out availability if security is an immediate concern, not just repair timing.