Privacy Policy
This page explains how Quotes By Trades collects, uses, and protects your personal information when you use our website. We take your privacy seriously and are committed to handling your data responsibly in line with UK GDPR.
Who we are
Quotes By Trades is a UK-based website that helps homeowners find and connect with local tradespeople. We operate at quotesbytrades.co.uk.
This privacy policy applies to all pages and services on the Quotes By Trades website, including the enquiry form, tradesperson portal, and all trade, region, and town pages. If you have any questions about how we handle your data, please get in touch.
Information we collect
We may collect and process the following types of personal information:
When you submit a job enquiry, we collect the details you provide — such as a job description, postcode, contact details, and preferred timeframe.
If you register as a tradesperson, we collect your name, business details, contact information, and trade category.
We may collect basic technical information such as your IP address, browser type, device type, and pages visited to help us operate and improve the site.
If you contact us via the contact page, we collect your name, email address, and the message you send.
How we use your information
Your personal data is used only for specific, legitimate purposes:
- To process and route job enquiries to relevant local service pages and tradespeople
- To manage tradesperson accounts and portal access
- To operate, maintain, and improve the website and its features
- To respond to messages or queries you send us
- To understand how users interact with our pages and identify areas for improvement
- To maintain site security and prevent misuse or fraudulent activity
- To comply with legal and regulatory obligations
We only process personal data where there is a lawful basis to do so under UK GDPR — typically your consent, a legitimate interest, or a contractual necessity.
Sharing your data
We do not sell your personal data to third parties. We will never share your information with advertisers or marketing companies without your explicit consent.
Your data may be shared in the following limited circumstances:
- Service providers: Information submitted through enquiry forms may be passed to relevant tradespeople or third-party enquiry-routing services for the purpose of responding to your request.
- Hosting and infrastructure: Our website is hosted on third-party servers. Your data may be processed by these providers as part of normal website operation.
- Analytics tools: We may use tools such as Google Analytics to understand site usage. These tools may collect anonymised data about your visit.
- Legal requirements: We may disclose data if required to do so by law or in response to a valid legal request.
Cookies
Quotes By Trades uses cookies and similar technologies to improve site functionality and analyse how the site is used. Cookies are small text files stored on your device when you visit a website.
We may use the following types of cookies:
- Essential cookies: Required for the site to function correctly (e.g. session cookies for logged-in tradesperson accounts).
- Analytics cookies: Used to understand how visitors use the site so we can improve it. These are anonymised where possible.
- Preference cookies: Store your settings or preferences to improve your experience on return visits.
You can control or disable cookies through your browser settings at any time. Note that disabling certain cookies may affect the functionality of some parts of the site.
Data retention
We retain personal data only for as long as necessary to fulfil the purpose for which it was collected, or to meet legal, regulatory, or operational requirements.
- Enquiry data is retained for as long as needed to process and respond to the request.
- Tradesperson account data is retained for the duration of the account and for a reasonable period after closure.
- Contact form submissions are retained for as long as needed to respond and for our records.
- Technical and analytics data is typically anonymised or deleted after a set period.
Your rights
Under UK data protection law (UK GDPR and the Data Protection Act 2018), you have the following rights regarding your personal data:
You can request a copy of the personal data we hold about you.
You can ask us to correct inaccurate or incomplete data we hold about you.
You can request that we delete your personal data in certain circumstances.
You can ask us to restrict how we process your data in certain situations.
Where applicable, you can request your data in a structured, machine-readable format.
You can object to us processing your data where we rely on legitimate interests.
To exercise any of these rights, please contact us. We will respond within one month as required by UK GDPR. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk.
Data security
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or misuse. These include secure hosting, access controls, and regular security reviews.
While we take reasonable steps to protect your data, no website or internet transmission is completely secure. We encourage you to take care when sharing personal information online.
Third-party links
Our website may contain links to third-party websites. Once you leave our site, this privacy policy no longer applies. We are not responsible for the privacy practices of other websites and recommend you review their policies before sharing any personal information.
Changes to this policy
We may update this privacy policy from time to time to reflect changes in how we operate or in applicable law. Any changes will be published on this page with an updated date at the top. We encourage you to check this page periodically.