Background checks and identity verification
Before booking, it's worth checking a plumber's trading history and identity, not just their registration — a landline or verifiable business address and reviews referencing specific jobs are stronger signals than a mobile number and a van sign alone.
When plumbing work needs a Gas Safe engineer instead
Plumbers can install and repair most water systems, but any work on a gas appliance or gas pipework — a boiler, a gas fire, a gas hob — is illegal for anyone who isn't on the Gas Safe Register, by law. If a job involves both plumbing and a gas connection (moving a boiler, for example), check whether your plumber is also Gas Safe registered before booking.
How plumbing quotes work
Describe the job, including whether it's an emergency, a planned repair, or a full installation, and mention access — under a suspended floor is very different from behind fitted units. Plumbers use this for an initial estimate; the final price is usually confirmed once they've seen the fault or the space in person.
Understanding the labour vs materials split
Materials — pipework, fittings, a new boiler or bathroom suite — are often a smaller share of a plumbing quote than labour, particularly for jobs involving lifting floors or chasing walls. If a quote looks unusually cheap, check whether it specifies the same brand/quality of fittings as a competing quote, not just a lower labour rate.
What is a power flush and do you need one?
A power flush clears sludge and debris from a central heating system's radiators and pipework using a pumped chemical flush — usually recommended if radiators are cold at the bottom, or before installing a new boiler onto an older system, so the new boiler isn't immediately clogged by old sludge.
Hard water and your plumbing
In hard water areas, limescale builds up inside pipes, taps, showerheads and boiler heat exchangers over time, gradually reducing efficiency and flow. A plumber working in a hard water area may recommend a water softener or scale inhibitor as part of a boiler installation, particularly for a system that's expected to last 10+ years.
Connecting new kitchen appliances
A new dishwasher or washing machine needs its own isolation valve and a suitable waste connection — if you're changing from an old appliance in a different position, this sometimes means new pipework rather than just reconnecting to the old point.
Common plumbing myths, busted
"A dripping tap is just cosmetic" — left long enough it wastes real water and can damage the fitting further. "Any handyman can fit a boiler" — boiler work involving gas connections legally needs a Gas Safe engineer, not just a plumber. "Bleeding a radiator fixes all heating faults" — it only helps with trapped air, not pressure or pump issues.