What a boiler fault code usually means
Modern combi boilers display a fault code when something's wrong rather than just stopping — the exact meaning varies by manufacturer, but common causes behind a "no heat" code include low pressure, a faulty sensor, or an ignition fault. Note the code before calling a plumber; it speeds up diagnosis considerably.
When plumbing work needs a Gas Safe engineer instead
Plumbers can install and repair most water systems, but any work on a gas appliance or gas pipework — a boiler, a gas fire, a gas hob — is illegal for anyone who isn't on the Gas Safe Register, by law. If a job involves both plumbing and a gas connection (moving a boiler, for example), check whether your plumber is also Gas Safe registered before booking.
Background checks and identity verification
Before booking, it's worth checking a plumber's trading history and identity, not just their registration — a landline or verifiable business address and reviews referencing specific jobs are stronger signals than a mobile number and a van sign alone.
Plumbing in older and period properties
Older properties sometimes still have lead or galvanised steel pipework, which can affect both water quality and pressure, and original layouts weren't designed around modern demand for multiple bathrooms. A plumber working on a period property will often check what the existing pipework is made of before quoting for anything beyond a like-for-like repair.
Common plumbing jobs
Plumbers handle everything from a dripping tap to a full bathroom re-pipe: fixing leaks, clearing blocked drains, replacing taps and valves, fitting new bathroom suites, repairing or replacing radiators, and connecting appliances like washing machines and dishwashers. Emergency work (burst pipes, no hot water) is usually handled separately from planned jobs like a bathroom refit.
Blocked drains — causes and what a plumber checks
Slow-draining sinks are usually a local blockage (grease, hair, food waste) that a plumber can often clear with rodding or a drain snake. A blockage affecting multiple fixtures at once, or gurgling sounds from other drains, points to something further down the system — sometimes needing a drain camera survey rather than guesswork.
Do you know where your stopcock is?
Every property has a main stopcock (usually under the kitchen sink, though sometimes in a different location in older or converted properties) that shuts off the water supply. Knowing where it is and checking it turns freely, before you need it in an emergency, is one of the simplest things a homeowner can do.
Combi vs system vs conventional boilers
A combi boiler heats water on demand with no separate tank, suits smaller properties with one bathroom. A system boiler uses a hot water cylinder but no cold water tank, better for higher demand. A conventional (regular) boiler uses both a cylinder and a tank, common in older properties and useful where mains pressure is poor.