Heating emergencies — what to do
If you smell gas, don't use any electrical switches, don't light a flame, turn off the gas supply at the meter if it's safe to reach, and call the National Gas Emergency Service on 0800 111 999 before calling a heating engineer. For no heat or hot water without a gas smell, check the boiler pressure and any error code before assuming a full breakdown.
Background checks and identity verification
Every Gas Safe registered engineer has an ID card with their registration number and the specific categories of gas work they're licensed for — ask to see it, and you can also check a registration number directly on the Gas Safe Register website before booking.
Why Gas Safe registration is a legal requirement
Anyone installing, servicing or repairing a gas appliance or gas pipework in the UK must by law be on the Gas Safe Register, which replaced CORGI in 2009. This covers boilers, gas fires and gas cookers. Using an unregistered engineer for gas work isn't just risky, it's illegal, and any resulting certificate isn't valid.
Shared heating systems in flats and conversions
Some converted properties share a communal boiler or heating system rather than each flat having its own — check which applies before booking, since a fault or upgrade on a shared system usually needs freeholder or management company involvement, not just your own arrangement.
How heating engineer quotes work
Describe the current system (boiler type and age, number of radiators, any known faults) and heating engineers can give an initial estimate; the firm price usually follows a site visit, since pipework condition and access aren't always obvious from a description alone.
Combi vs system vs conventional boilers
A combi heats water on demand with no tank or cylinder, suits smaller properties with one bathroom. A system boiler uses a hot water cylinder but no cold water tank, better where several taps might run at once. A conventional (regular) boiler uses both a tank and cylinder, common in older or larger properties, or where mains pressure is poor.
Electric boilers, pros and cons
Electric boilers avoid combustion entirely (no flue, no CO risk, no Gas Safe requirement) but electricity typically costs more per unit than gas, so running costs can be higher for the same heat output. They suit smaller properties or as a backup rather than being the default choice for most UK homes.
What a good heating quote should include
A proper quote should specify the boiler make and model (not just "a combi boiler"), whether a powerflush is included, the warranty length, and what certificate you'll receive on completion. If a quote is missing the boiler model, ask before agreeing.