Door thresholds and accessibility
Standard door thresholds have a small step; low-profile or level thresholds are available for step-free access, worth requesting specifically if accessibility is a factor, since they're not always the default option quoted unless asked for directly.
Understanding the labour vs materials split
Frame and glazing unit costs are often the largest share of a window quote, but fitting labour, old window removal/disposal and making good around the reveal add up too. If a quote looks cheap, check it specifies the same glazing spec as competing quotes, not a lower-grade unit.
Window colour and finish options
uPVC is available in a range of foil finishes beyond plain white (grey, woodgrain effects) at extra cost. Aluminium offers a wider colour range as standard. If matching an existing property style or a conservation area requirement, confirm the exact finish is available before ordering.
Window and door guarantees, what to check
Frame guarantees commonly run 10 years, glazing unit guarantees are often shorter — ask specifically, since a failed seal (misting between panes) is a glazing unit issue, not a frame issue, and needs to be covered by the right guarantee. Installation workmanship guarantees are usually separate again.
Emergency glazing and boarding up
For a broken window (break-in, accident, storm damage), boarding up is usually a same-day emergency service separate from full replacement, which follows the normal survey-to-fitting timeline. Ask specifically about emergency call-out availability if security is an immediate concern, not just repair timing.
How the quote and survey process works
An initial quote is usually based on rough measurements and photos; a firm price follows an in-person survey, since window openings in older properties are rarely perfectly square or a standard size. Made-to-measure lead times are typically 2-6 weeks after survey, before installation is booked in.
Restoring vs replacing original windows
Original timber windows in reasonable structural condition can often be restored — new sash cords, draught-proofing, re-glazing with slimline double glazing units designed for period frames — at lower cost and disruption than full replacement, and is sometimes the only option allowed on listed properties.
Background checks and identity verification
Before booking, check an installer's registration number directly on the FENSA or CERTASS website, not just take their word for it — window and door sales has historically had more than its share of doorstep sales pressure, so independent verification is worth the two minutes it takes.